Acropro90_efg Serial Key

I am attempting to RE install PSElements 11 on a computer where it WAS last week but had a hard drive crash. The message is wrong and the serial number is correct. URGENT as I am at the apple store trying to get help from apple people, and they DON'T want me to install a new version of Yosemite as it will make computer slower..

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Error 'The serial number is not valid for this product' | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Similar Messages

The word 'serial' in warez context means a unique number which identifies the license of the software as being valid. All retail software uses a serial number or key of some form, and the installation often requires the user to enter a valid serial number to proceed. A serial can also be referred to as a 'CD Key'.

• I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

  If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
  https://www.adobe.com/account/my-products-services.html#MyProductsHeader
  Sign in with the email and password that you bought it under.
  Click on the triangle next to your product and you will see the serial number assigned to you.
  You have a valid record and proof of ownership. Try again.
  Gene

• HI together,
  I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error 'The serial number is not valid for this product' | Creative Suite but this doesn't helped me.
  Regards
  René

  Maybe this is also useful.. They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium..
  So who is able to reactivate my Serial Number so that I'm able to use my product?
  info: Thank you for your patience.
  While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: You are now chatting with Richa.
  Richa: Hello! Welcome to Adobe Customer Service.
  Richa: Sorry for any inconvenience this has caused
  Richa: May I get the serial number?
  Richa: Are we still connected?
  Richa: We have not heard from you for some time. Do you wish to continue to chat?
  Richa: Are we still connected?
  Rene Pardon: hi
  Rene Pardon: for sure
  Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
  Rene Pardon:
  Rene Pardon: i registered for the education version of production premium 5
  info: Your chat transcript will be sent to r*@*.de at the end of your chat.
  Richa: ok let me check
  Richa: please wait
  Richa: Thanks for your patinece
  Rene Pardon: do you also need my 'authorization code' for this product?
  Richa: I need to transfer the chat to
  Richa: tech rteam
  Richa: please wait
  Rene Pardon: ok
  Richa: I am sorry
  Richa: But I will not be able to transfer the chat
  Rene Pardon: is there a phone number i can call?
  Richa: As the serial number is canceldd
  Richa: and we do apologise
  Rene Pardon: why was it canceled?
  Richa: but there is no phone support for this product
  Rene Pardon: i don't understand because i payed a lot for this
  Richa: Its showing canceled
  Rene Pardon: so what are the options?
  Rene Pardon: i need this product right now and i payed for it so why can't i use it?
  Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
  Rene Pardon: as you can see, i'm the person who payed for this software
  Richa: I am sorry I just checked it
  Richa: it is canceled thats why you are getting invalid error
  Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
  Richa: I am sorry Rene
  Richa: But its showing canceld
  Richa: so cant help you with that
  Richa: I wish I could help you, but my hands are tied
  Rene Pardon: that's what you told me several times so who can help me?
  Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
  Rene Pardon: so please tell me who is able to help me
  Richa: You need to place a new order?
  Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
  Rene Pardon: please get someone in your team who can help me
  Richa: I am sorry Rene.
  Richa: But unfortunately my team can not help you on this. as the sersil is expired
  Richa: I mean canceled
  Richa: Sorry but we can not help Rene.
  Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
  Rene Pardon: Help me understanding..
  Rene Pardon: You're wasting my time!
  Richa: I am sorry
  Richa: I found the reason for cacnellation
  Richa: and its canceldd
  Richa: because you requested to cancel. in year 2013
  Richa: On 30th april 2013
  Rene Pardon: but i only canceled the creative cloud, not my creative suite
  Richa: so we have refund and canceled it
  Richa: Its showing for this oserial?
  Rene Pardon: one moment
  Rene Pardon: i log into my account
  Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
  Rene Pardon: As you can see the product is displayed as 'non-canceled'
  Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
  Richa: I am sorry but the refund was given and requested for this
  Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
  Rene Pardon: And why should I need a serial number for the Creative Cloud?
  Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
  Richa: I can not do that?
  Rene Pardon: But i guess someone in your Team can
  Richa: can not help you

• I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an 'The serial number is not valid for this product' error.
  I have deactivated photoshop in the old computer.
  The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?

  the installation files work the same whether from a disc or download, but there are other ways to mismatch a serial and installer.
  Error 'The serial number is not valid for this product' | Creative Suite

• Hello,
  I have changed laptop and tired to reinstall Photoshop but says 'The serial number is not valid for this product'. I used same serial on my old laptop.
  I installed trial version then tried to activate, but says same error.
  note: It is photoshop 12 for windows , english version , CS5 , volume license
  Could you please help.

  Hello,
  I have changed laptop and tired to reinstall Photoshop but says 'The serial number is not valid for this product'. I used same serial on my old laptop.
  I installed trial version then tried to activate, but says same error.
  note: It is photoshop 12 for windows , english version , CS5 , volume license
  Could you please help.

• Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

  The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group. Blue 27s clues kindergarten pc game download windows 10.

• I can't activate my serial number for adobe indesign cs5'The serial number is not valid for this product'

  Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error 'The serial number is not valid for this product' | Creative Suite

• I have Photshop CS5 Extended edition but when i try to activate the key it comes with the error 'Serial Number is not valid for this product'. The product has been activated two times before but the installation doesnt come with the error 'Serial Number is already in use' or something similar. Any ideas on how to fix this?

  Hi Dynamikzz,
  As per the error message you received 'Serial Number is not valid for this product', please follow the help document as below:
  Error 'The serial number is not valid for this product' | Creative Suite
  In case you have received the error message 'Serial Number is already in use', please follow the thread below as the activation count of Adobe CS5 applications is 2 :
  Re: serial number issue
  Regards,
  Sheena

• My laptop crashed and I had to install PhE11 on another laptop. After installing it says: this serialnumber is not valid for this product.
  But it is the only serialnumber I have, and I did not type it wrong. Please help.

  Walked through the CC Cleaner, the log removed some things and this is the summary of warnings:
  [Tue Dec 30 15:01:43 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
  [Tue Dec 30 15:01:16 2014] DB does not exist at: C:Program FilesCommon FilesAdobecapscaps.db
  [Tue Dec 30 15:01:42 2014] Warning: Failed to remove file,folder trying again
  [Tue Dec 30 15:01:42 2014] Warning: Failed again to remove file,folder
  [Tue Dec 30 15:01:42 2014] Warning: Failed to remove file,folder trying again
  [Tue Dec 30 15:01:42 2014] Warning: Failed again to remove file,folder
  [Tue Dec 30 15:01:43 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
  Still cannot use my serialnumber. Should I remove and reinstall the new installed PhE11?

• Hi, I'm pulling my hair out here.
  I bought CS5.5 Student/Teacher edition and applied for my serial number from Adobe. After validation of my proof of education Adobe sent me a serial number. When I attempt to install I get the message 'This serial number is not valid for this product' Anyone know why, I've looked under the installation help guidelines but to no avail. I'm using Mac.
  Thank you , in anticipation.

  You'll need to contact support to make sure that the serial number you received is correct for the product you're installing. And if it isn't, have a new serial number issued. So sorry for the inconvenience. For the best assistance, I recommend our chat support at http://adobe.ly/tuMwkC.

• Our serial number is suppose to be valid. We have paid. I was told I could download the software, which I have done. I installed and it says that this serial number is not valid for this version of diadem, which by the way is 9.1. However, I can install 9.0 and the number works fine. I want 9.1 though, not 9.0. Running this on Windows XP pro.

  Hi Walter,
  Yes, I knew this. I have been working with Linda from NI and am still awaiting a response. We have purchased this. We have had the same serial number for the longest time, as a matter a fact, its the only serial number. We were suppose to get this version and I was suppose to be able to use my serial number with this. While I have been waiting, I was hoping that maybe someone else had run into this problem and new of a resolution. I appreciate you taking the time to respond.
  Thanks,
  Bob O

• trying to install my CS5 on a 2nd machine - a win 8 64bit machine. i purchased on my macbbok pro. my cs5 is saying the serial number is not valid for this product

  Perpetual Photoshop versions support one platform. For a fee you can switch platform and get a serial for the other platform.

• I purchases MS creative suite 5 Student Licensing in 2011. Just rebuild my MAC. Entered code to re-install Photoshop. Prompt displays 'The serial number is not alid for this product' What can I do?

  You will have to contact customer service by phone about this issue. Please have your proof of ownership ready. For instance an email or receipt.
  I hope you registered your product with Adobe as well.
  800-833-6687
  Monday—Friday, 5am—7pm PT

• I have a new computer (PC Windows) and want to install my PS Elements 10 and Light Room 5.2. When I try to do so I get the error message that my serial number is not valid. I have used the help/support and have done what suggested but nothing seems to work. (The copies were registered.) Please help me solve this so that I can't get my pix edited. Thanks so much for any help you can give me.

  Cathylof did you receive your installation files for Photoshop Elements 10 on CD? If so are you installing from the CD provided with your purchase? Please also make sure to utilize the registered serial number at http://www.adobe.com/. You can find additional details on how to locate the registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

• I'm switching to a new laptop, and I want to bring my Acrobat 9 STD with me. Deactivated it on the old laptop, went to the download page for Acrobat 9 and downloaded it, got to the part in the installation where I entered my serial number, and the installation wizard said it was invalid. That's when I noticed the download was for Acrobat 9 PRO, not STD. I used the support chat and explained it to the support person, and he gave me a link for the 9 STD download. Unfortunately, it was the same page. I downloaded it again. Still 9 PRO. Anyone else have any ideas where they're hiding the Acrobat 9 STD download?

  Finding the file all depends on how you did the install and if you downloaded the install file. If the install file was downloaded to the TEMP folder, there is a slight chance it may still be there (should be in Windows>TEMP, not sure on MAC). It may have a name similar to the Pro download of AcroPro90_efg.exe. The Pro would be change to Std and I am not sure what the efg stands for. I would search for AcroStd9*.exe. There seems to be a download for AA 9 std available at http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml. Anu script manager telugu keyboard layout pdf. I have no idea if that works. I had found one place where a staff member said he is working on getting links up for all the older versions, not just the trials (that are Pro). I simply searched on Google for Acrobat 9 Standard files. I can't find the message by the staff, but there is one in the last week or two as I recall where a staff member was providing links for folks on an individual basis.

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Acropro90_efg Serial Key Serial

Serial Key Filmora

Acropro 90 Efg Serial Number

Acropro90_efg Serial Key Code

• I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

  If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
  https://www.adobe.com/account/my-products-services.html#MyProductsHeader
  Sign in with the email and password that you bought it under.
  Click on the triangle next to your product and you will see the serial number assigned to you.
  You have a valid record and proof of ownership. Try again.
  Gene

• HI together,
  I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error 'The serial number is not valid for this product' | Creative Suite but this doesn't helped me.
  Regards
  René

  Maybe this is also useful.. They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium..
  So who is able to reactivate my Serial Number so that I'm able to use my product?
  info: Thank you for your patience.
  While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
  info: You are now chatting with Richa.
  Richa: Hello! Welcome to Adobe Customer Service.
  Richa: Sorry for any inconvenience this has caused
  Richa: May I get the serial number?
  Richa: Are we still connected?
  Richa: We have not heard from you for some time. Do you wish to continue to chat?
  Richa: Are we still connected?
  Rene Pardon: hi
  Rene Pardon: for sure
  Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
  Rene Pardon:
  Rene Pardon: i registered for the education version of production premium 5
  info: Your chat transcript will be sent to r*@*.de at the end of your chat.
  Richa: ok let me check
  Richa: please wait
  Richa: Thanks for your patinece
  Rene Pardon: do you also need my 'authorization code' for this product?
  Richa: I need to transfer the chat to
  Richa: tech rteam
  Richa: please wait
  Rene Pardon: ok
  Richa: I am sorry
  Richa: But I will not be able to transfer the chat
  Rene Pardon: is there a phone number i can call?
  Richa: As the serial number is canceldd
  Richa: and we do apologise
  Rene Pardon: why was it canceled?
  Richa: but there is no phone support for this product
  Rene Pardon: i don't understand because i payed a lot for this
  Richa: Its showing canceled
  Rene Pardon: so what are the options?
  Rene Pardon: i need this product right now and i payed for it so why can't i use it?
  Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
  Rene Pardon: as you can see, i'm the person who payed for this software
  Richa: I am sorry I just checked it
  Richa: it is canceled thats why you are getting invalid error
  Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
  Richa: I am sorry Rene
  Richa: But its showing canceld
  Richa: so cant help you with that
  Richa: I wish I could help you, but my hands are tied
  Rene Pardon: that's what you told me several times so who can help me?
  Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
  Rene Pardon: so please tell me who is able to help me
  Richa: You need to place a new order?
  Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
  Rene Pardon: please get someone in your team who can help me
  Richa: I am sorry Rene.
  Richa: But unfortunately my team can not help you on this. as the sersil is expired
  Richa: I mean canceled
  Richa: Sorry but we can not help Rene.
  Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
  Rene Pardon: Help me understanding..
  Rene Pardon: You're wasting my time!
  Richa: I am sorry
  Richa: I found the reason for cacnellation
  Richa: and its canceldd
  Richa: because you requested to cancel. in year 2013
  Richa: On 30th april 2013
  Rene Pardon: but i only canceled the creative cloud, not my creative suite
  Richa: so we have refund and canceled it
  Richa: Its showing for this oserial?
  Rene Pardon: one moment
  Rene Pardon: i log into my account
  Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
  Rene Pardon: As you can see the product is displayed as 'non-canceled'
  Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
  Richa: I am sorry but the refund was given and requested for this
  Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
  Rene Pardon: And why should I need a serial number for the Creative Cloud?
  Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
  Richa: I can not do that?
  Rene Pardon: But i guess someone in your Team can
  Richa: can not help you

• I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an 'The serial number is not valid for this product' error.
  I have deactivated photoshop in the old computer.
  The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?

  the installation files work the same whether from a disc or download, but there are other ways to mismatch a serial and installer.
  Error 'The serial number is not valid for this product' | Creative Suite

• Hello,
  I have changed laptop and tired to reinstall Photoshop but says 'The serial number is not valid for this product'. I used same serial on my old laptop.
  I installed trial version then tried to activate, but says same error.
  note: It is photoshop 12 for windows , english version , CS5 , volume license
  Could you please help.

  Hello,
  I have changed laptop and tired to reinstall Photoshop but says 'The serial number is not valid for this product'. I used same serial on my old laptop.
  I installed trial version then tried to activate, but says same error.
  note: It is photoshop 12 for windows , english version , CS5 , volume license
  Could you please help.

• Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

  The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group. Blue 27s clues kindergarten pc game download windows 10.

• I can't activate my serial number for adobe indesign cs5'The serial number is not valid for this product'

  Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error 'The serial number is not valid for this product' | Creative Suite

• I have Photshop CS5 Extended edition but when i try to activate the key it comes with the error 'Serial Number is not valid for this product'. The product has been activated two times before but the installation doesnt come with the error 'Serial Number is already in use' or something similar. Any ideas on how to fix this?

  Hi Dynamikzz,
  As per the error message you received 'Serial Number is not valid for this product', please follow the help document as below:
  Error 'The serial number is not valid for this product' | Creative Suite
  In case you have received the error message 'Serial Number is already in use', please follow the thread below as the activation count of Adobe CS5 applications is 2 :
  Re: serial number issue
  Regards,
  Sheena

• My laptop crashed and I had to install PhE11 on another laptop. After installing it says: this serialnumber is not valid for this product.
  But it is the only serialnumber I have, and I did not type it wrong. Please help.

  Walked through the CC Cleaner, the log removed some things and this is the summary of warnings:
  [Tue Dec 30 15:01:43 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
  [Tue Dec 30 15:01:16 2014] DB does not exist at: C:Program FilesCommon FilesAdobecapscaps.db
  [Tue Dec 30 15:01:42 2014] Warning: Failed to remove file,folder trying again
  [Tue Dec 30 15:01:42 2014] Warning: Failed again to remove file,folder
  [Tue Dec 30 15:01:42 2014] Warning: Failed to remove file,folder trying again
  [Tue Dec 30 15:01:42 2014] Warning: Failed again to remove file,folder
  [Tue Dec 30 15:01:43 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
  Still cannot use my serialnumber. Should I remove and reinstall the new installed PhE11?

• Hi, I'm pulling my hair out here.
  I bought CS5.5 Student/Teacher edition and applied for my serial number from Adobe. After validation of my proof of education Adobe sent me a serial number. When I attempt to install I get the message 'This serial number is not valid for this product' Anyone know why, I've looked under the installation help guidelines but to no avail. I'm using Mac.
  Thank you , in anticipation.

  You'll need to contact support to make sure that the serial number you received is correct for the product you're installing. And if it isn't, have a new serial number issued. So sorry for the inconvenience. For the best assistance, I recommend our chat support at http://adobe.ly/tuMwkC.

• Our serial number is suppose to be valid. We have paid. I was told I could download the software, which I have done. I installed and it says that this serial number is not valid for this version of diadem, which by the way is 9.1. However, I can install 9.0 and the number works fine. I want 9.1 though, not 9.0. Running this on Windows XP pro.

  Hi Walter,
  Yes, I knew this. I have been working with Linda from NI and am still awaiting a response. We have purchased this. We have had the same serial number for the longest time, as a matter a fact, its the only serial number. We were suppose to get this version and I was suppose to be able to use my serial number with this. While I have been waiting, I was hoping that maybe someone else had run into this problem and new of a resolution. I appreciate you taking the time to respond.
  Thanks,
  Bob O

• trying to install my CS5 on a 2nd machine - a win 8 64bit machine. i purchased on my macbbok pro. my cs5 is saying the serial number is not valid for this product

  Perpetual Photoshop versions support one platform. For a fee you can switch platform and get a serial for the other platform.

• I purchases MS creative suite 5 Student Licensing in 2011. Just rebuild my MAC. Entered code to re-install Photoshop. Prompt displays 'The serial number is not alid for this product' What can I do?

  You will have to contact customer service by phone about this issue. Please have your proof of ownership ready. For instance an email or receipt.
  I hope you registered your product with Adobe as well.
  800-833-6687
  Monday—Friday, 5am—7pm PT

• I have a new computer (PC Windows) and want to install my PS Elements 10 and Light Room 5.2. When I try to do so I get the error message that my serial number is not valid. I have used the help/support and have done what suggested but nothing seems to work. (The copies were registered.) Please help me solve this so that I can't get my pix edited. Thanks so much for any help you can give me.

  Cathylof did you receive your installation files for Photoshop Elements 10 on CD? If so are you installing from the CD provided with your purchase? Please also make sure to utilize the registered serial number at http://www.adobe.com/. You can find additional details on how to locate the registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

• I'm switching to a new laptop, and I want to bring my Acrobat 9 STD with me. Deactivated it on the old laptop, went to the download page for Acrobat 9 and downloaded it, got to the part in the installation where I entered my serial number, and the installation wizard said it was invalid. That's when I noticed the download was for Acrobat 9 PRO, not STD. I used the support chat and explained it to the support person, and he gave me a link for the 9 STD download. Unfortunately, it was the same page. I downloaded it again. Still 9 PRO. Anyone else have any ideas where they're hiding the Acrobat 9 STD download?

  Finding the file all depends on how you did the install and if you downloaded the install file. If the install file was downloaded to the TEMP folder, there is a slight chance it may still be there (should be in Windows>TEMP, not sure on MAC). It may have a name similar to the Pro download of AcroPro90_efg.exe. The Pro would be change to Std and I am not sure what the efg stands for. I would search for AcroStd9*.exe. There seems to be a download for AA 9 std available at http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml. Anu script manager telugu keyboard layout pdf. I have no idea if that works. I had found one place where a staff member said he is working on getting links up for all the older versions, not just the trials (that are Pro). I simply searched on Google for Acrobat 9 Standard files. I can't find the message by the staff, but there is one in the last week or two as I recall where a staff member was providing links for folks on an individual basis.

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